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Your Happiness Matters and Our Easy Return Policy Ensures It
Return & Refund Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at explore.ananda.co@gmail.com. If your return request is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
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Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
While we strive to make our return policy as fair and accommodating as possible, there may be certain exceptions to keep in mind:
- Any product that does not meet the eligibility criteria outlined above may not be accepted for a return.
- If the return is not initiated within the 30-day window, we will not be able to process your request.
- We reserve the right to refuse returns or refunds in cases of suspected fraudulent activity or abuse of our return policy.
We understand that customer satisfaction is crucial, and we want you to have a positive shopping experience with ānanda. Our return policy aims to provide you with the necessary flexibility and assurance when making a purchase from us. If you have any further questions or concerns about our return policy, please feel free to contact our customer support team. We are here to assist you.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at explore.ananda.co@gmail.com.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Additional questions regarding returns?
You can always contact us for any return/refund questions at explore.ananda.co@gmail.com or submit a form below with the details of your order.